Frequently Asked Email Questions
*Please note if you do contact a member of our support team via email, please specify a previous invoice/reference number in the subject of the email, along with your website address
Q. How do I send/receive email from my domain name e.g. info@fredsfinance.co.uk?
A. If you need us to set-up email accounts for your website address please mail a list of required email addresses to our support team.
Q. How do I set-up my email accounts for my website address?
A. When you receive your SiteWizard email account details, basic set-up instructions for Microsoft Outlook Express will be included, for additional email set-up support please see our support page for various guides, If you are still having problems please contact our support team on 08450 60 88 60
Q. How do I change my email account username and passwords?
A. For security reasons, our pop account usernames and passwords are auto generated, if you require us to assign a new set of auto generated username/password's to your email address, please email our support team with details of the email address.
Q. I am having problems receiving email, what can I do?
A. You will be receiving email via our POP3 server, if you are experiencing problems, please check the following:
- Make sure you can view WebPages ok and you can see the internet
- Ensure the username and password are entered in lowercase
- Ensure you are entering the correct username and passwords (Maybe copy and paste the details from an email that we have sent you)
- Ensure the incoming mail server is correct; please check the details we have emailed you.
- If you are still experiencing problems, please contact our support team on 08450 60 88 60
Q. I am having problems sending email, what can I do?
A. You will be sending emails via your Internet connection provider's server, as Sitewizard DO NOT provide an outgoing SMTP server (e.g. if your broadband connection is with Tiscali use smtp.tiscali.co.uk). If you have problems sending emails, please check your outgoing smtp is correct (See our support page for a list of common SMTP servers). If you are still experiencing problems, please contact your Internet connection provider.
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