1. Acceptance of Terms
This is a legal agreement (“Agreement”) between you, the user, together with any company or other business entity you are representing, if any, (collectively, the “Member”) and Sitewizard Ltd (“SiteWizard”), a company incorporated in England & Wales with company number 03454062 and whose registered office is at Lyndean House, 30-34 Albion Place, Maidstone, Kent ME14 5DZ. This Agreement governs the access and use of all products and services, including but not limited to SiteWizard produced website (“Website”), for which Member registers and which are provided by or through any website or co-branded website owned or controlled by SiteWizard or any successor websites (collectively, the “Service”).
If Member does not agree to the terms of this Agreement, do not purchase, use or access the Service.
The Service is offered to Member conditioned upon Member’s acceptance without modification of this Agreement. Member acknowledges that, from time to time, it may be necessary for SiteWizard to update or revise certain provisions of the Agreement. By signing up for any SiteWizard Service and accepting this Agreement, Member agrees that SiteWizard may change the terms of the Agreement in its sole discretion without specific notice to Member. If Member does not agree to the changes proposed by SiteWizard, or to any terms in this Agreement, Member’s sole and exclusive remedy is to cancel Member’s SiteWizard Service (“Member’s Account”).
Notwithstanding the foregoing, SiteWizard reserves the right to cancel, suspend or refuse access to the Service to anyone in its sole discretion. Unless explicitly stated otherwise, any new features or products that change, augment or enhance the current Service shall be subject to this Agreement.
2. General Use of the Service
Member shall not use the Service, in whole or in part, for any purpose that is unlawful or prohibited by this Agreement. Member agrees that Member will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other Website or product, transfer, or sell any information, software, lists of users, databases or other lists, products or services provided through or obtained from the Service other than for use as contemplated in any Service, including but not limited to the creation or operation of Member created Websites, (collectively, “Member Site”) in accordance with this Agreement. This means, among other activities, that Member agrees not to engage in the practices of ‘screen scraping’, ‘database scraping’, or any other activity with the purpose of obtaining lists of users or other information. Member agrees that Member will not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use and enjoyment of the Service. Member may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Service. Except with the written permission of SiteWizard, Member agrees that Member will not access or attempt to access password protected, secure or non-public areas of the Service. If Member attempts to access prohibited areas of the Service, Member may be subject to prosecution.
3. Charges Billing and Advertisements
SiteWizard reserves the right to charge fees for the Service or any portion thereof and any applicable fees will be posted on the SiteWizard Website. If Member is required to pay a fee for all or any part of the Service for which Member has chosen to register, Member hereby authorizes SiteWizard to charge Member’s valid and current credit or debit card in advance for all applicable fees incurred by Member in connection with Member’s chosen Service and Member’s Account. Member’s Service and Account will automatically renew at the end of each subscription period, unless the Service or Member Account is terminated in advance of the end of the then-current term. If there are any annual, monthly or similar periodic subscription fees associated with the Member Account, these fees will be billed automatically to the Member’s designated valid and current credit or debit card at the start of each renewal period, unless Member terminates the Service before the relevant period begins. If Member registered for the Service using a SiteWizard promotional code or discount, after the initial promotional period expires, Member’s subscription (base package and any purchased upgrades) will automatically be renewed and billing will continue at the then-current prices for the Service. Member further acknowledges that it is Member’s responsibility to notify SiteWizard of any changes to Member’s credit card and to update Member’s credit card number if Member’s credit card has expired otherwise Member’s access to the Service may be disconnected or interrupted. All fees shall be paid in UK Pounds Sterling. SiteWizard shall consider ownership of an account and its constituent site(s) to be the identity of the natural person or business, incorporated or otherwise, providing payment; or for free trial sites, the identity of the natural person or business, incorporated or otherwise, registered for the trial period.
SiteWizard reserves the right to change any fees (which includes but is not limited to, increasing prices and charging a fee for upgrades and/or a Service for which SiteWizard does not currently charge a fee) at any time, provided, however, that SiteWizard will provide Member with reasonable notice prior to making any fee changes. In addition, SiteWizard will also give Member reasonable notice before any modification to the Service that could adversely impact Member’s Site(s). If Member finds any change to the Service to be unacceptable, Member is free to cancel any part of the Service or Member’s Account at any time, but SiteWizard will not refund any remaining portion of Member’s pre-paid fees when Member cancels any part of the Service or Member’s Account and Member may be charged a cancellation fee.
Member agrees to pay Member’s Account balance on time. Member also agrees to pay any taxes, including sales or use taxes, resulting from Member’s use of the Service. Member is responsible and liable for any fees, including legal and collection fees, that SiteWizard may incur in its efforts to collect any remaining balances due from Member. This Section 3 shall in no way limit any other remedies available to SiteWizard. Member also acknowledges and agrees that Member will be billed for and will pay any outstanding balances if Member cancels Member’s Account or Member’s Account is terminated due to Member’s breach of this Agreement. Member must notify SiteWizard of any billing problems or discrepancies within sixty (60) days after they first appear on Member’s credit card account statement. If Member does not notify SiteWizard within sixty (60) days, Member waives any right to dispute such problems or discrepancies.
If Member has registered for a trial of a Service (“Trial Period”), Member will have the entire Trial Period within which to purchase the Service Member is using in order to retain any Member Content (as defined below) that is on the Member Site(s) that Member built during the Trial Period. If Member have not purchased the Service by the end of the Trial Period, all of your Member Content will be deleted. SiteWizard is not responsible for any damages to Member in the event Member decide not to purchase the Service and SiteWizard deletes your Member Content after the Trial Period expires.
SiteWizard may show advertisements on any portion of the Service which it provides to Members free of charge, excluding limited timed free trial accounts. Please see section nine (9) of this Agreement for more information regarding third party advertising content.
In order for Member to participate in the Service, SiteWizard will require Member to provide specific information about Member and/or and Member’s business. If Member chooses to become a customer of SiteWizard, Member agrees to provide true, accurate and complete information and to refrain from impersonating or falsely representing Member’s affiliation with any person or entity. Member shall maintain a valid email address at all times. Member shall be responsible for maintaining the confidentiality of Member’s Account and password and shall be responsible for any and all transactions by users given access to such account or password and any and all consequences of use or misuse of such account and password. Member shall be responsible for all actions by such users, including without limitation former employees and former partners of the Member, and shall indemnify SiteWizard for such actions as set forth in Section 14.
5. Member Account Limitations
Member hereby acknowledges that SiteWizard may, from time to time, establish general practices and limits concerning the use of the Service, including without limitation, (a) the maximum number of days that email messages, guest book entries, discussion board postings or other content posted on the Member Website will be retained by SiteWizard, (b) maximum limits on bandwidth usage that will be allotted to Member, (c) maximum limits on storage space, (d) the maximum number of Websites per Member Account, (e) maximum number of photographs or other data according to the type of Member Account, (f) maximum limits on the number of pages within each Member Website, and (g) maximum time limitations for the retention of Member Content following a Trial Period or account cancellation. SiteWizard further reserves the right to delete at any time without prior notice duplicate images uploaded for printing. Any of the foregoing limits will be consistent with the Service (including any upgrades) for which Member has registered. Member agrees that SiteWizard has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Service. Member further acknowledges and agrees that SiteWizard reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice. Member also acknowledges that any references to unlimited Websites (“Unlimited Email”) offered per paying account shall be defined as not exceeding 99 email addresses per paying account. SiteWizard reserves the right to charge Member for any third party fees associated with the creation of additional sites, including but not limited to domain registration fees. Additionally, the SiteWizard service has the following Service specific bandwidth limitations: (i) 2 Gigabytes of bandwidth and (ii) 1000 photographs.
6. Content Submitted to SiteWizard
The Service includes a number of venues such as Member sites, Discussion Boards and/or other message or communication facilities designed to enable Members to disseminate and exchange thoughts and opinions to and with other users or the public. SiteWizard firmly believes in the value of free and open dissemination and exchanges; however, it is under no obligation, but does reserve the right, to monitor, pre-screen, or otherwise remove any content stored in its servers. Therefore, SiteWizard cannot be responsible for the appropriateness, accuracy, sufficiency, correctness, veracity, completeness, or timeliness of such thoughts and opinions. Member acknowledges that Member should always use caution when posting any personally identifying information about Member or Member’s employees on the Service, the Member Site, or any other user sites.
7. Member Conduct
Member’s right to use the Service is personal to Member and Member’s company and its employees (if applicable). Member, and not SiteWizard, is entirely responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Member Content”) posted via the Service. Member, and not SiteWizard, is also responsible for compliance with all laws, regulations and ordinances connected with all aspects of Member’s use of the Service. Member shall not use the Service for any illegal purpose in violation of any national or international law. Member must provide all required and appropriate warnings, information and disclosure, comply with all applicable laws and regulations as amended from time to time, and take all other required and appropriate actions (collectively, “Information and Actions”) in connection with Member’s use of the Service. If the Service does not provide adequate facility or features for Member to provide such Information and Actions, then Member must not use the Service.
SiteWizard does not control or monitor the Member Content posted via the Service and as such, does not guarantee the accuracy, integrity or quality of such content. SiteWizard reserves the right, but is not obligated to review the Member Content posted via the Service and to refuse or remove any such materials in its sole discretion, without notice at any time. SiteWizard also reserves the right to disclose any information or materials as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or remove any information or materials, in whole or in part, from the Member Content in SiteWizard’s sole discretion. With respect to the content on the Member Website, Member agrees not to:
- post, upload or otherwise transmit any content which is misleading to others or impersonate any person or entity or falsely state or otherwise misrepresent Member’s affiliation with a person or entity to others, including, but not limited to, consumers;
- post, upload or otherwise transmit any content that is threatening, abusive, harassing, tortuous, defamatory, obscene, libellous, invasive of another’s privacy, hateful, or racially and ethnically objectionable;
- post, upload or otherwise transmit any content that Member does not have a right to post and transmit under any law or under contractual or fiduciary relationships (such as information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- post, upload or otherwise transmit any content, such that such posting, uploading, or transmission constitutes the infringement of any patent, trademark, trade secret, copyright or other proprietary rights of any party;
- post, upload or otherwise transmit any materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment and/or attempt to access the accounts of others, or attempt to penetrate security measures of SiteWizard, its vendors or suppliers or other entities’ systems (“hacking”), whether or not the intrusion results in corruption or loss of data;
- post, upload or otherwise transmit any materials that impose an unreasonable or disproportionately large load on SiteWizard’s infrastructure that exceed the limits provided by the Service for which Member registered;
- post, upload or transmit any unsolicited or unauthorized advertising, promotional materials, “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
- interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
- intentionally or unintentionally violate any applicable local or international law.
- forge any headers or other manipulation of identifiers in order to disguise the origin of any content transmitted through the Service;
- promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals; or
- sell, distribute, disseminate or link to any sites for marketing, sales, distribution of: firearms, explosives, ammunition, liquor, tobacco products and any other products or services that (i) Member cannot legally sell, (ii) are misrepresented, and/or (iii) if sold via the Member Website could cause SiteWizard to violate any law, statute or regulation in any jurisdiction.
- post or disclose any personal or private information or images about children or any third party without their consent (or a parent’s consent in the case of a minor).
SiteWizard may terminate Member’s account for failure to comply with the above listed rules in this clause 7 Member Conduct. Additionally, SiteWizard may request Member to place all or any portion of the Member Content behind password protection if SiteWizard determines that such content is inappropriate for the community at large but does not otherwise violate the terms of this Agreement. If SiteWizard has requested Member to place Member Content behind password protection or if Member independently determines that the Member Content appropriately belongs behind password protection, Member may not publish the password in such a way that negates the limited-access nature of the password protected site. If SiteWizard requests Member to place any Member Content behind password protection and Member fails to do so promptly, SiteWizard reserves the right to (a) place such content behind password protection itself, or (b) terminate Member’s Account.
8. Discussion Boards - Not applicable
9. Third Party Content
For Member’s convenience, the Service may contain products, services, content and information from third party providers (which includes advertisers and affiliates) and/or links to their Websites (“Third Party Content”). Such Third Party Content is not under the control of SiteWizard and SiteWizard is not responsible for such content, including, without limitation, any link contained in such content, or any changes or updates to such content. SiteWizard is under no obligation, but does reserve the right to pre-screen Third Party Content available on the Service and does not assume any responsibility or liability for the content provided by others. SiteWizard is providing such Third Party Content to Member only as a convenience, and the inclusion of such content does not imply endorsement by SiteWizard of such content or the affiliate or advertiser. Member may be subject to additional and/or different terms, conditions, and privacy policies when using third party products, services, content, software, or sites. SiteWizard does reserve the right to remove content that, in SiteWizard’s judgment, does not meet its standards, but SiteWizard is not responsible for any failure or delay in removing such material.
SiteWizard is not and will not be responsible for (i) the terms and conditions of any transaction between Member and any third party, (ii) any insufficiency of or problems with any such third party’s background, insurance, credit or licensing, or (iii) the quality of services performed by any such third party or any other legal liability arising out of or related to the performance of such services. In the event that Member has a dispute with any such third party, Member releases SiteWizard (and its affiliates, suppliers, agents and employees) from any and all liability arising from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
10. Disclaimer of Warranties
MEMBER EXPRESSLY UNDERSTANDS AND AGREES THAT:
- Member’s use of the service is at Member’s sole risk. SiteWizard and its suppliers provide the service, including all content, software, functions, materials and information made available on or accessed through the Service, and the Member site(s) “as is” and without any warranty or condition of any kind, express or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.
- Sitewizard and its suppliers make no warranty that (i) the Service will meet Member’s requirements, (ii) the Service will be uninterrupted, timely, secure or error-free, and (iii) the quality of any products, services, information or other material purchased or obtained by Member through the Service will meet Member’s expectations.
- Any material downloaded or otherwise obtained through the use of the Service, or Member Sites is done at member’s own discretion and risk, and Member will be solely responsible for any damage to Member’s computer system or loss of data that results from the download of any such material.
11. Limitation Of Liability
In no event shall SiteWizard and/or its suppliers be liable for any indirect, punitive, special, incidental or consequential or any damages whatsoever, including, but not limited to, damages for loss of use, data or profits (however arising, including negligence) even if SiteWizard or any of its suppliers has been advised of the possibility of damages, arising out of or in connection with (a) the use or inability to use the Service, (b) the provision of or failure to provide Services, (c) for any information, software, domain names, products, services and related graphics obtained through the Service or otherwise arising out of the use of the Service, (d) statements or conduct of any third party on the Service, or (e) any other matter relating to the Service. In no event shall SiteWizard’s aggregate liability to Member and/or any third party arising from or relating to this Agreement exceed the amount Member actually pays to SiteWizard under this Agreement during the twelve (12) months preceding the date the claim arose or £100.00, whichever is less. Without limiting the foregoing, neither SiteWizard nor its suppliers is responsible for any of Member’s data residing on the Service or SiteWizard’s suppliers’ hardware. Member is responsible for backing-up Member’s data and information that may reside on the Service or SiteWizard’s suppliers’ hardware, whether or not such information is produced through the use of the Service. It is Member’s responsibility to take the necessary steps to ensure that Member’s primary means of business is maintained (if applicable).
12. Proprietary Rights to Member Content
SiteWizard does not claim ownership of the Member Content that Member provides to SiteWizard and/or places on the Member Site. However, Member grants SiteWizard a worldwide, royalty-free, non-exclusive license to (i) host, use, reproduce, modify, distribute, transmit, combine with information provided by third parties, and publicly display the Member Content on and through the Service and in SiteWizard’s promotional or advertising materials (only for the limited purpose of promoting the Service), and (ii) sublicense to third parties such Member Content to the extent necessary for the creation and maintenance of, in part or in whole, such Websites. No compensation will be paid or due Member with respect to SiteWizard’s or its sublicensee’s use of the materials as licensed above. By posting messages, uploading files, inputting data, submitting any feedback or suggestions, or engaging in any other form of communication with or through any Member Site, Member warrants and represents that Member owns or otherwise controls the rights necessary to do so and to grant SiteWizard the license set forth above, and, pursuant to the terms set forth in Section 13, Member will defend and indemnify SiteWizard and its suppliers from any third party claim related to a breach of any of the foregoing representations and warranties.
13. SiteWizard Proprietary Rights/Software Licenses
Member acknowledges and hereby agrees that the Service and any software and website designs used in connection with the Service (the “Software”) contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Member further acknowledges and agrees that content contained in sponsor advertisements or information presented to Member through the Service, advertisers and/or Discussion Boards is protected by applicable copyrights, trademarks, service marks, patents and other proprietary rights and laws.
SiteWizard provides Member with a non-exclusive, non-transferable, limited license to use the Software, which Member agrees to use in accordance with this Agreement. Member may not sub-license or charge others to use or access the Software without first obtaining written permission or a written agreement from SiteWizard. The Software is owned by SiteWizard and/or its suppliers and is protected to the maximum extent permitted by copyright laws and international treaty provisions. Any reproduction, modification, creation of derivative works from or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. The Software, its structure, sequence and organization and source code are considered trade secrets of SiteWizard and its suppliers and are protected by copyright law. Without limiting the foregoing, copying or reproducing the software to any other server or location for further reproduction or redistribution is expressly prohibited. Member may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in any software provided hereunder.
Member agrees to indemnify and hold SiteWizard and its suppliers, affiliates, partners, subsidiaries and employees (collectively, the “Indemnified Parties”) harmless from any and all claims and demands, losses, liability costs and expenses (including, but not limited to, reasonable legal fees), incurred by an Indemnified Party arising out of or related to (i) Member’s breach of this Agreement; (ii) any information (including but not limited to Member Content and Member’s publicly posted information) submitted, posted, or otherwise provided by Member at the Member Site and/or to SiteWizard and/or its affiliates; (iii) any dispute or litigation between an Indemnified Party and a third party caused by Member’s actions; and (iv) Member’s negligence or violation or alleged violations of any rights of another. These obligations will survive any termination of Member’s relationship with SiteWizard or Member’s use of the Service. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract of SiteWizard and/or its suppliers, affiliates, partners, subsidiaries and employees.
15. Copyright and Trademark Notices
All materials of the Service and the Software (as well as the organisation and layout of the Service are owned and copyrighted or licensed by SiteWizard, its affiliates or its suppliers. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials of the Service, which includes the SiteWizard Websites (and any successor Websites or additional Websites or any co-branded Websites), and/or the Software, is permitted without the written permission of SiteWizard. Any rights not expressly granted herein are reserved.
SiteWizard, SiteWizard.co.co.uk, SiteWiz, SiteWiz.co.uk the SiteWizard logo and other SiteWizard logos and product and service names (collectively the “SiteWizard Marks”). are trademarks of Sitewizard Ltd. Member agrees not to display or use the SiteWizard Marks in any manner whatsoever without SiteWizard’s prior permission. From time to time SiteWizard may offer a limited license to Members to display SiteWizard award logos or other symbols of merit on Member Websites after SiteWizard in its sole discretion confers such distinctions to the applicable Members. However, SiteWizard reserves the right to withdraw such logos or symbols and delete them in its sole discretion for any reason.
16. Notification of Claims of Copyright Infringement
Any notifications of claimed copyright infringement should be sent to SiteWizard’s Registered Office
17. Modification of the Service
SiteWizard reserves the right, at its sole discretion, to, at any time, modify, or discontinue the Service, temporarily or permanently, (or any part thereof), including the imposition of limits on certain features and services or restriction of access to parts or all of the Service, with or without notice. Member agrees that SiteWizard shall not be liable to Member or to any third party for any modification, suspension or discontinuance of the Service. Member further agrees that SiteWizard shall have the right to remove any feature from the Member Site, with or without notice to Member, at any time at SiteWizard’s sole discretion, if SiteWizard discontinues offering the feature for any reason. If Member does not agree to any such modifications, Member’s sole and exclusive remedy is to cancel Member’s Account.
18. Termination/Cancellation of Member Account
Either Member or SiteWizard may terminate or cancel Member’s Account (or any part of the Service) at any time.
Termination by Member: Member may cancel their Member Account or any part of the Service at any time. To cancel their Service, Member must provide written notice 14 days in advance of the next billing date. Member will receive a cancellation confirmation via email after SiteWizard processes Member’s cancellation request. SiteWizard reserves the right to collect fees, surcharges or costs incurred before Member cancels Member’s Account in addition to the applicable cancellation fee(s).
Member must provide SiteWizard with the following information in order for SiteWizard to process the cancellation:
- The exact name of the Service that Member would like to cancel
- Member’s username and password Member’s email address
- Member’s billing information, including the credit card number Member used when purchasing the Service
- Member’s reason for cancelling the Service
Termination by SiteWizard: SiteWizard may terminate Member’s Service or Member’s Account if SiteWizard determines, in SiteWizard’s sole discretion, to discontinue offering the Service. Additionally, SiteWizard, in its sole discretion, may terminate Member’s Site, Member’s Account or Member’s use of the Service for any reason, including, without limitation, (i) if Member breaches this Agreement, (ii) if SiteWizard is unable to verify or authenticate any information that Member provides to SiteWizard, or (iii) if SiteWizard believes that Member has violated or acted inconsistently with the spirit of this Agreement. If SiteWizard terminates Member’s Account pursuant to (i), (ii) or (iii) above, Member will forfeit all credits, pre-paid fees, and any other amounts accruing to Member, if any, and SiteWizard shall not be required to refund, redeem, or pay amounts to Member upon such termination.
Effect of Termination: Upon termination of Member’s Account for any reason, SiteWizard reserves the right to (a) collect all charges, fees, commitments and obligations incurred or accrued by Member; (b) delete any Member Content, listings, messages or other information in connection with Member’s Account; (c) prohibit Member’s access to Member’s Account, including without limitation by deactivating Member’s password; and (d) refuse Member future access to the Service. In no event shall SiteWizard be required to refund, redeem, or pay amounts to Member upon termination of Service or return any Member Content.
19. Cancellation & Refunds
SiteWizard reserves the right to cancel the services at any time. If a Member wishes to cancel their Service, Member must provide written notice 14 days in advance of the next billing date. Member will receive a cancellation confirmation via email after SiteWizard processes the Member’s cancellation request.
SiteWizard will not refund any pre-paid fees upon such cancellation.
20. SEO (Search Engine Optimisation) Service
1. SiteWizard will provide the Member with Search Engine Optimisation services (hereinafter referred to as “SEO Services”) as listed on the service invoice to improve the search engine, indexing, and/or ranking of the Member’s website. SiteWizard SEO Services are intended to serve two main purposes: 1) to provide the Member with increased exposure in search engines, and 2) to drive targeted online traffic to the site.
2. Payment for the SEO Services to be provided is as listed on the service invoice.
3. Sitewizard SEO Services will include (but are not limited to) the SEO Package listed in the Invoice Summary.
4. For the purposes of receiving professional SEO services, the Member agrees to provide the following:
- Administrative/backend access to the Website for analysis of content and structure.
- Permission to make changes for the purpose of optimisation, and to communicate directly with any third parties, e.g., your web hosting service.
- Unlimited access to existing Website traffic statistics for analysis and tracking purposes.
- Authorisation to use the Member’s names, pictures, logos, trademarks, web site images, pamphlets,content, etc., for any use as deemed necessary by SiteWizard.
5. Member must acknowledge the following with respect to SEO Services:
- SiteWizard has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. The Member’s website may be excluded from or denied listing in any directory or search engine at any time at the sole discretion of the search engine or directory.
- Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking
algorithms, and other competitive factors, SiteWizard cannot guarantee ranking positions for any
particular keyword, phrase, or search term.
- Any claim against a specific promotional money back guarantee must be made in writing within 10 working days of the guarantee’s expiry. A guarantee will begin from the publication date of the agreed campaign.
- Occasionally, search engines will change website listings for no apparent or predictable reason. Often, the listing will reappear without any additional SEO Services.
- Linking to “flagged” websites can seriously damage all SEO efforts. SiteWizard does not assume
liability for the Member’s choice to link to or obtain a link from any particular website without prior
6. SiteWizard is not responsible for changes made to the website by any third parties that adversely
affect the search engine rankings of the Website.
7. The Member guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to SiteWizard for inclusion on the Website are owned by the Member, or that the Member has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend SiteWizard from any liability or suit arising from the use of such elements.
8. SiteWizard is not responsible for the Member overwriting SEO work to the Website (e.g., uploading over or modifying work already provided/optimised). Notwithstanding any other provision of this Agreement, SiteWizard’s obligation to provide SEO services shall cease in the event the Member’s conduct overwrites the SEO services provided.
9. Member may terminate this Agreement at any time by providing written notice 14 days in advance of the next billing date.
10. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.
11. SEO refund policy. All SEO setup payments and monthly fees for the SEO Package listed in the Invoice Summary are non refundable.
12. Any disputes or claims arising out of or in connection with this Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Statements, notices and other communications to Member may be made by mail, email, postings within Member’s account or other reasonable means. Member shall be solely responsible for updating the Member’s registered email and postal address. SiteWizard shall not be responsible for any undelivered notices caused by Member’s failure to update the account information. SiteWizard may also provide notices of changes to the Agreement or other matters by displaying notices or links to notices generally on the SiteWizard Website. Member should refer to the Member Support page of the Service for information on how to contact and/or provide notice to SiteWizard.
This Agreement shall be governed in all respects by the laws of England and Wales. Such laws shall be applied to the merits of any dispute or claim.
SiteWizard warrants that the Service will be provided with reasonable care and skill and in a professional and timely manner. Notwithstanding the foregoing, the Customer acknowledges and agrees that:
- the success or failure of domain registration/renewal depends on many factors outside SiteWizard’s control, that SiteWizard does not guarantee that success of any request, and that SiteWizard’s only obligation in relation to each Request shall be to use its reasonable endeavours to obtain registration or renewal of the domain names requested,
- SiteWizard shall be entitled to refuse to process Requests submitted by the Member and also to refuse to continue processing with any Requests previously accepted by SiteWizard, where such processing may (in SiteWizard’s opinion) expose SiteWizard to the risk of legal or other proceedings.
- SiteWizard does not guarantee that any domain names registered will be free and clear of intellectual property rights and/or claims by third parties (including, without limitation, rights and/or claims in relation to registered and unregistered trade marks),
- any domain names registered by SiteWizard on the Member’s behalf may subsequently be challenged and/or cancelled by persons other than SiteWizard.
SiteWizard shall endeavour to meet any dates agreed for the obtaining of or renewing of the names and domains requested by the Member, but such date shall be an estimate only and SiteWizard accepts no liability for failure to meet such date or dates.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. SiteWizard’s failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. Member shall not assign this Agreement or any rights or obligations hereunder, by operation of law or otherwise, without prior written approval of SiteWizard, and any such attempted assignment shall be void. SiteWizard shall have the right to freely assign this Agreement, and its rights and obligations hereunder, to any third party without requiring the consent or notice of Member. Subject to the foregoing, this Agreement shall be binding upon and enure to the benefits of the parties hereto, their successors and permitted assigns. This Agreement sets forth the entire understanding and agreement between SiteWizard and Member with respect to the subject matter hereof. The section and subsection titles in the Agreement are for convenience only and have no legal or contractual effect. Each party is an independent contractor and not an agent or representative of any other party. No party shall have any right or authority to create any obligation or make any representation or warranty in the name or on behalf of any other party. This Agreement shall not be interpreted or construed to create an association, joint venture or partnership between the parties or to impose any partnership obligation or liability upon any party. The parties acknowledge and agree that this Agreement may be entered into electronically, and without the necessity of written signatures.
The Services hereunder are offered by Sitewizard.
Please report any violations of this Agreement to Sitewizard.
26. Independent Review
Member acknowledges that Member has read this Agreement and all related site screens referenced and incorporated in this Agreement and that Member agrees to all its terms and conditions. Member has independently evaluated all aspects of this Agreement and the desirability of entering into the transactions contemplated in this Agreement and is not relying on any representation, guarantee or statement other than those expressly set forth in this Agreement.
27. Service-Specific Terms
The following terms apply in addition to clauses 1-23 if Member has purchased a Service package which includes the particular service described. SiteWizard may change service providers or stop providing the following services at any time without notice to Member; and Member shall permit SiteWizard to act as its agent with respect to the following services:
28. Internet Domain Names
SiteWizard is a Nominet accredited registrar and provide domain name registration services. Domain names will be registered with the IPS Tag ANET and are bound by Nominet’s terms and conditions which can be found at http://www.nominet.uk/go/terms.
If, after registering one or more domain names that are included with any SiteWizard Service package, because of a customer’s incorrect registration of a domain name or otherwise, Member chooses to delete a previously registered domain name and subsequently register one or more additional different Domain Names, Customer will be charged the resulting Domain Name registration fees.
Member will be listed as the registrant and administrative contact in connection with Member’s domain name. Member hereby authorizes SiteWizard to list itself as the billing contact, technical contact and name servers in connection with Member’s domain name and to take any actions SiteWizard deems appropriate in those capacities. However, upon termination of the Service, SiteWizard will immediately cease acting in those capacities including switching registrars. After such time, SiteWizard will not be responsible to forward any notices, emails or other correspondence to Member or to take any other actions in connection with Member’s domain name. Member will be solely responsible for all ongoing fees, as well as removing SiteWizard as the billing, technical contact and name servers in connection with Member’s domain name. An outgoing transfer fee of £10 (plus value added tax at prevailing rate) will be applicable to domains being transferred from SiteWizard.
Member hereby releases SiteWizard (and its officers, directors, agents, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any connected with email disputes. By using email services, Member agrees to the terms and conditions contained in the “Acceptable Use Policy” and “Mass Mailing Policy” provided below:
30. Acceptable Use Policy Definitions
“User” refers to the person or business entity that has contracted with SiteWizard for e-mail services.
“End User” refers to the person, persons, or entity using a specific account (designated by a unique e-mail address) within a domain controlled by User and operated by SiteWizard.
31. Unsolicited Bulk E-mail
Any User who sends unsolicited advertisements or solicitations, commercial or otherwise, may have its account disabled and be disallowed further service. The User is responsible for ensuring that its End Users use the email services obtained from SiteWizard in an appropriate manner. Therefore, the User must take steps to manage the use of the services obtained in such a way that network abuse is minimized. The User must also make contact information publicly available, and must respond in a timely manner to any complaints. SiteWizard shall consider any complaints regarding the User’s End Users to apply to the User. In extreme cases, SiteWizard operations personnel have the option to immediately disable any User account in order to forestall further abuse or damage to e-mail systems. Should this occur, the User shall be notified as soon as possible.
Unsolicited advertisements or solicitations sent from other networks which reference e-mail accounts hosted at SiteWizard shall be treated as if they originated from the account referenced, unless there is sufficient reason given for SiteWizard operations staff to believe that the message truly originated with some unrelated party. Likewise, postings made to newsgroups or other online forums which reference e-mail accounts hosted at SiteWizard, and are deemed to be inappropriate according to the local ethical standards of that forum, may be treated in the same manner as unsolicited bulk e-mail above.
32. Filtering of Incoming E-mail
As owner of the equipment and other resources utilized to provide services, SiteWizard has the legal right to block electronic communications from other entities on the Internet. Users should be aware that such blocking or filtering might take place if deemed necessary by designated members of the SiteWizard operations staff (or a third party chosen by SiteWizard and made known to the User). Whenever possible, the party being blocked shall be made aware of such action before it occurs.
33. Illegal Activities
Email services offered may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of the laws of England and Wales or International Law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. SiteWizard reserve the right to cooperate with law enforcement and other legal authorities in investigating claims of illegal activity.
34. Right to Damages
SiteWizard consider most instances of unsolicited bulk e-mail to be a theft of services and reserve the right to prosecute originators of same in a court of law. SiteWizard reserve the right to collect damages (software, hardware, and man hours) if any harm is done to SiteWizard network or equipment that requires repair or reconfiguration of any kind. If deemed appropriate by SiteWizard User will be billed not less than £500 per individual complaint received by SiteWizard staff. In addition, SiteWizard reserve the right to collect punitive damages in recompense for any perceived loss of brand reputation.
Nothing contained in this Section 34 shall be construed to limit action SiteWizard may take or remedies available to SiteWizard in any way with respect to any of the described conduct. SiteWizard reserves the right to take any additional actions SiteWizard considers appropriate with respect to such conduct, including without limitation taking action to recover costs and expenses of identifying offenders and removing them from SiteWizard’s network or systems, and levying cancellation charges to cover costs in the event of disconnection for the causes outlined in this Agreement. In addition, SiteWizard reserve at all times all rights and remedies available to SiteWizard with respect to such conduct at law or in equity. Non-enforcement of any term or condition herein does not constitute consent or waiver, and SiteWizard reserve the right to enforce such term or condition at its sole discretion.
35. Mass Mailing Policy
The following are the guidelines for all mass mailings by User, or a third party contracted on behalf of User to send mass mailings to End Users.
Policy objectives: The goals of this mass mailing policy include, but are not limited to, the following issues: controlling mailing rates that stress systems; eliminating service degradations; mitigating the thousands of bounce messages in mail queues that delay mail delivery; mitigating invalid return address information; and eliminating mass mailings during peak business hours.
36. Mass Mailing Definitions
“Opt-in” mailings are those which are to more than 250 End Users by either Users or their third party partner to any group of End Users. Opt-in means that the End User has signed up for mailings voluntarily. “Opt-in” implies that the mailing is not SPAM (defined below).
“SPAM” is defined as unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content. Without exception, SiteWizard prohibits the practice of mass-mailing unwanted e-mail solicitations of any type, regardless of content, and will take action to prevent this practice.
37. Mass Mailing Requirements
Mail send rate: Mass mailings will be done at a maximum rate of 10 messages/second.
Use of appropriate servers for originating mailings: use of SiteWizard or its suppliers’ hosted SMTP servers for mass mailings is strictly prohibited.
Delivery of mass mailings: (i.e. mass mailing sent by a domain hosted or not hosted by SiteWizard to domains hosted by SiteWizard) all mass mailings must be delivered through SiteWizard or its suppliers’ inbound MX machines. All mass mailings sent through SiteWizard or its suppliers’ SMTP servers will not be delivered.
Allowable send times: mass mailings will be started and completed between 9pm and 4am GMT.
Valid “From”, “Reply-To”, “Return-Path” and “Error-To” headers: If the following values are listed in your mail header please confirm that they are valid addresses and each email address must accept any bounces at the rate they may occur:
Valid “Abuse contact”: Users who send/receive mass mailings must supply SiteWizard with an emergency “abuse contact” to contact if there are any problems/complaints associated with the mailing.
Notifying SiteWizard of mass mailing: SiteWizard requires 5 days advance notice for all mailings. The following information must be mailed to support@SiteWizard.co.uk:
- Customer Name
- Number of recipients
- “From” domain
- “Target” domain
- Mailing Subject
- Mailing Date
- Mailing Start-End Times
- Rate of mailing (maximum of 10 messages per second)
- Valid “From”, “Reply-To”, “Return-Path” and “Error-To” addresses (please list the values used, if any)
- Copy of the message content
- Method for users to “opt-out” of mailings
38. Failure to Comply with Mass Mailing Requirements
Failure to comply with the conditions set forth above may result in any or all of the following:
Blocking of the mailing currently causing the problems/complaints.
Blocking of future mailings until the above requirements are satisfied. (Or until there is an agreement or special dispensation made by the SiteWizard Abuse Administrator)
If no “abuse contact” is provided to SiteWizard, SiteWizard reserves the right to block mailings without notifying User as necessary.
SiteWizard reserves the right to suspend or terminate accounts for breaches of SiteWizard’s Mass Mailing Policy.
39. Merchant Account/Payment Processor for the SiteWizard Storefront
SiteWizard integrates payment gateway services, which enable Member to process credit card transactions at the Member Website. Merchant Accounts are provided to the Member under this Agreement as well as the Merchant Credit Card Services Agreement between the Member and Merchant service provider. In order to establish a payment gateway and the necessary merchant account for Member to process credit cards, Member must agree to the terms and conditions. Member understands that by accepting the Merchant’s terms and conditions, Member is creating a separate contractual relationship between Member and the Merchant service provider and that Member, and not SiteWizard, is responsible for all liability, and obligations in connection with that relationship. SiteWizard is not responsible for the actions or inaction of the Merchant service provider or the unavailability or malfunction of their network or services. SiteWizard is not a party to, and shall not be involved in or responsible for, transactions, agreements, and/or disputes between Member and the Merchant Service Provider. In the event of a Dispute, Member hereby releases SiteWizard (and its officers, directors, agents, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any connected with such disputes.
40. Standard Clip-Art and Photos
As part of the Service, SiteWizard may provide its Members with licensed (Adobe Stock) images to incorporate into their Member Websites. These images and photographs are copyright of SiteWizard. In the event of a Dispute, Member hereby releases SiteWizard (and its officers, directors, agents, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any connected with such disputes.
41. Customer Complaints
If you wish to make a complaint, please email your account manager, they will reply to you within 5 business days. If you are unsatisfied with the initial solution and would like to escalate your complaint, please email email@example.com.
42. How to register a domain name with SiteWizard
To register a domain name please call our sales team on 01622 200045. If you are registering a .uk domain please ensure you read Nominet’s (the central body for .uk domains) terms and conditions which can be found here.
43. How to renew a domain name with SiteWizard
To renew a domain name please call us on 01622 200045 and ask to speak to our renewals team.
How to transfer a domain name away from SiteWizard
If you wish to transfer a domain away, our procedures can be found here.